Shipping Policy

Last updated: October 20, 2026

Thank you for shopping with Jovira Artisan Bakes, operated by MJ Oven & Crumbs. This policy explains how we process, ship and deliver your bakery orders.

Order Processing

We aim to process orders as soon as possible. Processing times may vary depending on product availability, order volume, customised orders and festive periods.

You will receive an order confirmation after placing your order. Once your order is dispatched, shipping confirmation and tracking details will be provided where supported by the shipping service.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout, where applicable.

Delivery times are estimates, not guarantees, and generally begin after dispatch. Actual delivery may be affected by courier operations, weather, public holidays or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on the delivery destination, order weight, package dimensions and available shipping method.

Free shipping may be available on selected orders when explicitly displayed at checkout.

Order Tracking

Where tracking is available, we will provide a tracking number and link after dispatch. Tracking information may take some time to update after the courier collects your order.

Shipping Destinations

We currently ship to serviceable locations within India. Delivery availability depends on the destination and the courier services available for that location.

Please check your delivery address and available shipping options at checkout before placing your order.

Address Accuracy

Please ensure your shipping address, PIN code and contact details are correct when placing an order.

If you need to correct your address, contact us as soon as possible. We may not be able to change the address after the order has been dispatched.

Bakery Product Packaging and Delivery

We take care to pack our cookies, biscuits, brownies and other bakery products appropriately for dispatch.

Please check your order when it arrives. If your order is damaged, incorrect or has a product-quality issue, contact us promptly with your order number and photographs where applicable.

Lost, Damaged or Delayed Packages

If your order appears lost, arrives damaged or is delayed beyond the expected delivery period, contact us. We will review the issue and assist with the available courier follow-up and appropriate resolution.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Changes or cancellations may be possible before preparation or dispatch, depending on the order status. Once an order has been dispatched, changes may no longer be possible.

Where a cancellation or refund is approved, it will be handled in accordance with our Return and Refund Policy and applicable law.

Contact Us

For shipping questions, address corrections or delivery concerns, contact:

Brand: Jovira Artisan Bakes
Business operated by: MJ Oven & Crumbs
Email: orders@jovirafoods.com
WhatsApp: +91 99894 60808