Refund policy
Last updated: October 20, 2026
At Jovira Artisan Bakes, operated by MJ Oven & Crumbs, we take care to prepare, pack, and deliver our bakery products with attention to quality and freshness.
Returns
As our products include food items and perishable bakery goods, returns for change of mind are generally not accepted once an order has been prepared or delivered.
If you receive a damaged, defective, incorrect, or quality-compromised product, please contact us promptly so we can review the issue and determine an appropriate resolution.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
How to Report an Issue
Please contact us within 24 hours of delivery if your order arrives damaged, contains an incorrect item, or has a quality issue.
To help us review your request, please provide:
- Your order number
- Clear photographs of the product and its packaging, where applicable
- A brief description of the issue
Please contact us before sending any product back. Do not return food items unless we have specifically instructed you to do so.
Damages and Issues
Please inspect your order upon delivery. If an item is damaged, defective, incorrect, or appears to have a quality issue, contact us as soon as possible.
After reviewing the details, we will communicate the appropriate resolution, which may include a replacement or refund where applicable.
Exceptions and Non-Returnable Items
For food safety and hygiene reasons, opened, consumed, or improperly stored food products may not be eligible for return, except where a remedy is required under applicable law.
Customised orders and products prepared specifically for an individual order may be subject to additional cancellation restrictions, where permitted by law.
These conditions do not exclude any applicable rights relating to defective, incorrect, or non-conforming products.
Exchanges
Direct exchanges are subject to product availability and food safety requirements.
If you receive an incorrect or damaged product, please contact us with your order details and photographs where applicable. We will review your request and advise whether a replacement or another resolution is available.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Cancellation requests depend on the order's preparation, customisation, and dispatch status. Where an order can no longer be cancelled, we will explain the available options, subject to applicable law.
Refunds
If a refund is approved, it will generally be issued to the original payment method unless otherwise agreed or required by law.
The time required for the refund to appear in your account may depend on your bank or payment provider.
If you have not received an approved refund within the communicated timeframe, please contact us with your order details.
Contact Us
For cancellation requests, damaged or incorrect orders, product quality concerns, or questions about this policy, please contact:
Brand: Jovira Artisan Bakes
Business operated by: MJ Oven & Crumbs
Email: orders@jovirafoods.com
WhatsApp: +91 99894 60808
We will review your concern and respond with the next steps.